1. Overview

When you request a spot, contact a provider, or arrange enrolment after discovering an activity through Campsies, the provider (the business offering the activity) is responsible for the service and any direct payment, cancellation, refund, or credit arrangement.

Campsies helps users discover activities and connect with providers. Unless an online payment option is made available for a specific activity, Campsies does not process payments or refunds for provider services.

2. How Provider Cancellation Policies Work

Each provider on Campsies can configure their own cancellation policy with the following options:

2.1 Early Cancellation Window

Providers set an "early cancellation" period (e.g., 7 days, 14 days before the session starts). If you cancel within this window, you typically receive a full refund of the base price.

2.2 Late Cancellation Penalties

If you cancel after the early cancellation window but before the session starts, a late cancellation penalty may apply. This is typically a percentage of the booking price (e.g., 25%, 50%) set by the provider.

2.3 Mid-Term Withdrawal (for Term Programs)

For ongoing programs like term-based classes, providers may offer prorated refunds if you withdraw early in the term. Some providers set a "withdrawal deadline" (e.g., before session 3 of 10), after which no refunds are available.

2.4 No Refund After Start

Many providers do not offer refunds once a session or program has started, unless required by law or due to exceptional circumstances.

3. How to View Your Cancellation Policy

The specific cancellation policy for your activity may be displayed:

• On the activity listing: Where the provider has supplied policy details
• When contacting the provider: Ask the provider to confirm cancellation and refund terms before arranging payment
• In your direct confirmation: Any confirmation sent by the provider may include their own policy terms

4. How to Cancel a Booking

To cancel or change a provider-managed enrolment, contact the provider directly using the contact details or process they have supplied. The provider is responsible for confirming any refund, credit, makeup class, or alternative arrangement that applies to payments made directly to them.

5. Direct Payment Arrangements

For payments made directly to a provider outside Campsies, cancellation and refund arrangements are handled directly between you and the provider. Campsies does not process or guarantee refunds for these direct payment arrangements.

6. Provider Cancellations

If a provider cancels a scheduled session or program, the provider is responsible for notifying affected users and handling any refund, credit, makeup class, or alternative arrangement for payments made directly to them.

6.1 Provider Accountability

Campsies tracks all provider-initiated cancellations for quality assurance. Providers with frequent cancellations may face penalties, including:

• 1-2 cancellations per month: Warning notification only
• 3-4 cancellations per month: 5% penalty fee applied to next payout
• 5+ cancellations per month: 10% penalty fee plus account review

Repeated cancellations or failure to provide adequate notice may result in removal from the platform.

6.2 Exceptional Circumstances

Penalties may be waived for cancellations due to circumstances beyond the provider's control, including: medical emergencies, natural disasters, facility closures, or other force majeure events.

7. Australian Consumer Law

Campsies operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy limits your rights under the ACL. The benefits provided here are in addition to any rights you may have under applicable legislation.

If you believe you have a consumer guarantee issue (e.g., the service was not provided as described), please contact us at [email protected].

8. Contact Us

If you have questions about a specific cancellation policy or need assistance with a refund, please contact:

• The provider: For questions about their specific policy
• Campsies support: [email protected] for platform-related issues